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A WNS Perspective

Key Highlights

The COVID-19 lock-down posed a formidable challenge to our client, a leading Media and Entertainment (M&E) company. With all its distributed satellite and business offices in Asia adversely impacted by lock-downs, could the company hope to achieve timely, global quarter-end close in its finance and accounting operations?

As the company’s committed and strategic partner, WNS moved into overdrive immediately. The right-skilled people and machines were moved to Work-from-Home (WFH) with speed, and the required infrastructure requirements set in place. All along, we demonstrated an unflinching commitment to the physical safety and emotional well-being of our employees.

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We brought together agile thinking and digital excellence to achieve the following:

  • 100 percent WFH capacity and efficiency — by activating a combination of WNS and client systems, and Bring Your Own Devices (BYOD) approach

  • Effective Virtual Private Network (VPN) activation with complete data security

  • Total, smooth and seamless transition from work-from-office to WFH

  • On-time and 100 percent global quarter-end close despite the M&E company’s offices being temporarily non-operational

Our workforce across the globe (Latin America, Europe and Asia) demonstrated amazing resilience, ownership and client-centric collaboration to make this possible. The appreciation of the M&E company’s leadership team is a testament to these efforts. Today, we are ready to rise to higher levels of performance.

This is who we are — we take pride in our clients’ success. Our end-to-end and innovative digital solutions enable M&E companies to keep pace with a changing world with cost efficiency and superior customer experience at all times.

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