NVOCC | Non Vessel Operating Common Carrier

The Digital Advantage for Freight Forwarders and Brokers

Beyond speed and efficiency, the core of digitization in freight forwarding and broking hinges on providing simplified, friction-free and transparent experience to shippers. Traditional freight forwarders must counter the threat from carriers and digital entrants with innovative solutions.

WNS’ services and solutions enable freight forwarders and brokers to create value from digital tools and workflows, process efficiencies, data-driven insights through analytics and intelligent automation to simplify global trade.

Key Accelerators

WNS Malkom

Our proprietary billing platform WNS Malkom is driven by AI and ML to automate and re-define Less-than-Truckload (LTL) billing. The platform automates end-to-end Bill of Lading (BoL) processes, reducing manual, repetitive and error-prone tasks. WNS Malkom’s AI layer continuously reviews data, and learns and deploys the right elements, while an embedded business rules validation engine consistently ensures that the correct information is included in the BoL.

WNS Expirius

Our digitally integrated CX service model leverages a human-assisted design and a digital core of technology and analytics to simplify processes, deliver superior business outcomes and build customer trust.

Bookings and Documentation

We automate the booking process through chat and digital e-mail tools, reducing manual efforts by more than 70 percent. Our automated workflows and Robotic Process Automation (RPA) interventions drive end-to-end documentation, including Bill of Lading (BoL) preparation, customs filing and import documentation.

Tariff Management

Through our partnership with Portrix Logistic Software GmbH we provide enterprise-wide tariff management support. We also reduce manual effort required for tariff updates by 60 percent using RPA tools.

Container Flow Management

Leveraging process automation and analytics, we create enhanced in-transit visibility of gate moves, and improve accuracy of demurrage and detention invoices to minimize errors in Electronic Data Interchange (EDI). Additionally, RPA-led tools help automate tracking of container activities.

Carrier Payables Management

Our digital tools accelerate payables processing by 50 percent. Simultaneously, our advanced analytics capabilities effectively plug revenue leakage by rationalizing vendor operations.

Receivables Management

We integrate our strong analytical capabilities with real-time data and a focused collections strategy to monitor, track and achieve ‘on-time’ collection of outstanding receivables.

Customer Interactions

Through WNS EXPIRIUS, our human-assisted and digitally integrated CX solution, we:

Conceptualize best-in-class CX strategies
Implement self-service and conversational solutions for an automated experience
Deploy cross-channel analytics to achieve real-time actionable insights

Finance and Accounting

Our digitally integrated platforms, frameworks, products and solutions help build future-ready finance functions.

Outperforming CFO Framework assesses the impact of market disruptions on organizations, their capabilities to respond, and readiness levels of technology adoption
Procure-to-Pay services incorporate innovative and sustainable future operating models with best practices and state-of-the-art digital technologies to maximize benefits across the procurement and payments lifecycle
Record-to-Report services integrate our deep understanding of finance and accounting requirements for freight forwarders and brokers with our technology and analytics capabilities to deliver judgment-intensive operations

WNS Advantage

Optimization of working capital: Our digital tools and advanced analytical capabilities reduce the gap between Days Payable Outstanding (DPO) and Days Sales Outstanding (DSO) to minimize the working capital employed in shipment management. Simultaneously, our insightful rationalization of vendors improves cash flow, enhances controls and delivers savings in procurement.
Streamlined customs processes: We digitize commercial invoices for faster and more accurate capture of relevant customs information. Additionally, we automate filing on customs portals across the globe, thereby maximizing accuracy and efficiency, and bolstering compliance.
Enhanced customer experience: By shifting more than a third of customer interactions to digital channels, we streamline booking processes to reduce friction and provide superior CX.

Join the conversation

Forwarders and Brokers