Travel Business Process Management Services | Travel Industry Outsourcing Services | WNS
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  • 100+Global Clients

  • 30+Languages

  • 200+Processes Managed

  • 11,000+Domain Specialists

  • 20+Proprietary Tools and Frameworks

Transforming Travel Operations with Digital Tools

Our game-changing digital solutions and transformation frameworks bring about sustainable change for clients and drive exceptional outcomes across the travel spectrum.

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  • fare-filing-and-distribution

    Airline Cargo Management

    A comprehensive suite of solutions to accelerate revenue growth for airlines’ cargo business

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    Commercial Planning Suite

    A cloud-based, decision-support platform to create a unified view across key commercial areas

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  • fare-filing-and-distribution

    Fare Filing and Distribution Center of Excellence Framework

    An analytics-driven and automation-based framework for airline revenue management

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  • abay

    QbaySM

    An automated queue distribution workforce and productivity management tool

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  • fare-filing-and-distribution

    RePAXSM

    A fully automated solution that helps airlines manage flight disruptions with ease

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  • fare-filing-and-distribution

    SmartProSM

    A one-stop solution that leverages automation and advanced analytics for revenue accounting

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  • verifare-plus

    Verifare PlusSM

    Fully automated web-based fare audit solution for airlines to maximize revenue recovery

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  • wns-direct-channel-shift-solution

    WNS Direct Channel Shift Solution

    An outcome-based solution for hotels to cost-effectively extend their direct reach

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  • WNS Volume Surge Solution

    WNS Volume Surge Solution

    A travel solution to manage volume spikes through WNS Open Talent and Forecasting Framework

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  • wns-direct-channel-shift-solution

    WNS Document Verification Solution

    A comprehensive solution for easy, accurate validation of COVID-19 documentation

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wns tractm, an interconnected suite of intelligent technologies, helps travel and hospitality companies create superior experience for travelers, lead the competition in a digital landscape, minimize risks and optimize costs. WNS Travel TRACTM solutions accelerate digitization for the travel industry and maximize operational efficiencies.

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Case Studies

WNS’ Commercial Planning Suite Helps Leading Airline Increase Market Share

Get in Touch with
Our Travel & Leisure Experts

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Tarun Tandon

Corporate Vice President, Sales,
Asia Pacific & Middle East

Toby March

Senior Vice President, Sales,
Americas

David Belfour

Senior Vice President, Sales,
Americas

Jyotendra Thokchom

Senior Vice President, Sales,
Europe

Our Leader for Travel & Leisure

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Manoj Chacko

Business Unit Head, Travel & Leisure

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Our Leader for Travel & Leisure

Success Stories

Analytics

Leading Hotel Chain Increases Revenue With WNS’ Direct Channel Solution

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Analytics

Leading Airline Group Improves Cash Flow During Crisis

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Analytics

Digital Excellence Drives Operational Continuity During Lock-down

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Awards & Recognitions

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WNS Wins Stevie® Awards for Sales & Customer Service 2021 - WNS’ unique solution that leveraged competitor analytics, marketing strategy and a cost reduction approach, to deliver transformational results across distribution and transportation for a leading airline won in the Customer Service Department of the Year category

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Ranked #1 in HFS' Top 10 for Travel, Hospitality and Logistics in Q2 FY 2021

 

Testimonials

“WNS has been a great partner for Delaware North. Their ability to respond and quickly pivot provided us with uninterrupted service during COVID-19.”

Christopher Lozipone, Senior Vice President and Global Business Services Head, Delaware North

“WNS made sure that we stay on top of the daily activity as well as the month-end close during challenging times. I want to thank WNS for all their hard work that has helped us pull through the pandemic.”

Chris Kenny, VP and Controller, United Airlines

“Your ability to pivot quickly as soon as COVID took off was instrumental in making sure that we looked after our customers throughout this period.”

Aaron Fadelli, Area Sales Manager – Contact Centre, Flight Centre

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