WNS Advantage
Domain Expertise: We have more than two decades of experience with global hospitality companies that enables us to develop deep insights and transform them into leading-edge impactful solutions.
Center of Excellence (CoE) Approach: WNS’ Hospitality CoE underpins our commitment to make maximum impact on our clients’ business. The CoE leverages our talent pool, knowledge of the hospitality industry, process excellence, industry best practices, analytics expertise, and proven methodologies and digital transformation frameworks.
Intelligent Digital Transformation: Our digital transformation solutions accelerate business outcomes, improve decision-making, and are underpinned by:
- Robotic Process Automation (RPA) and Intelligent Automation: A comprehensive suite of proprietary, industry-specific and cross-industry solutions that include third-party RPA BOTs, and platform augmentation and intelligent automation solutions
- WNS TRACTM : Our comprehensive suite of next-generation technology solutions combines proprietary solutions and intellectual properties with partner products and tools. WNS TRACTM leverages deep domain expertise, embedded analytics, in-depth process knowledge and technology capabilities to create end-to-end offerings, thereby enabling our clients to achieve their business objectives
- Analytics and Big Data: We develop and deploy analytics-based business strategies to help clients build customer-centric products and services. Through our custom-built platforms, proprietary frameworks, tools and applications, we deliver transformational insights that help clients address key industry challenges
Flexibility and Scalability: We are large enough to provide capacity, scale, and deep hospitality domain experience, and nimble enough to respond quickly to the variability in our client’s business environment. Through our outcome-driven, innovative and flexible commercial models we aim to reduce the total cost of ownership and enable non-linear growth for our clients.
Client-centric, Client-partner Approach: We understand that every business has a unique set of objectives and, therefore, requires a partner who can strategically align with these objectives. We integrate our people, processes and delivery networks as per the requirements of our clients to drive significant value.