WNS Advantage
Domain Expertise: We have more than 20 years of experience in working with global OTAs and a large talent pool of experienced professionals. We leverage industry best practices, intelligent technologies and advanced analytics, and offer deep insights to help clients exceed their business goals.
Center of Excellence (CoE) Approach: WNS' OTA CoE underpins our commitment to deliver maximum value to clients. The CoE leverages our global talent pool, industry best practices, proven methodologies and digital transformation frameworks to drive cost savings and optimize revenues for companies.
Intelligent Digital Transformation: Our digital transformation solutions are underpinned by:
- Robotic Process Automation (RPA) and Intelligent Automation: A comprehensive suite of proprietary, industry-specific and cross-industry solutions that include third-party RPA BOTs, and platform augmentation and intelligent automation solutions
- WNS TRACTM : Our comprehensive suite of next-generation technology solutions combines proprietary solutions and intellectual properties with partner products and tools. WNS TRACTM integrates deep domain expertise, embedded analytics, in-depth process knowledge and technology capabilities to create end-to-end offerings to improve customer experience, enable revenue uplift and drive efficiencies in operations
- Analytics and Big Data: Our analytical capabilities are centered around four key pillars: understanding customers, revenue, cost and compliance. Through our custom-built platforms, proprietary frameworks, tools and applications, we deliver transformational insights that help clients address key industry challenges
Flexibility and Scalability: We are large enough to provide capacity, scale and deep domain experience, and nimble enough to respond quickly to the variability in our clients’ business environment. Our innovative, flexible commercial models are outcome-driven, reduce total cost of ownership and unlock opportunities for non-linear growth.