The Essence of the WNS Open Talent Model
The WNS Open Talent Model is powered by the trifecta of open workforce, open workflow and open workspace.
Open Workforce:
An optimal balance of full-time, part-time and on-demand domain talent
Open Workflow:
An intelligent combination of digital self-serve and personalized human assistance
Open Workspace:
A hybrid mix of Work-from-Home (WFH) and on-premise contact center delivery modes
Powered by 
A unique CX model that combines digital and human assistance
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The WNS Open Talent Model Advantage
Leading global businesses have leveraged this model to achieve measurable outcomes.
Leading interactive multi-channel retailer
Business Priorities:
- Augmenting existing staff via on-demand workforce
- Ramping up and down quickly basis seasonality
- Securing Payment Card Industry (PCI) certification
Impact Delivered:
- 30%+ cost savings through flexible working model
- 25% operational efficiency improvement
- Consistent outperformance on key KPIs of quality and AHT
B2B human resource and administration partner
Business Priorities:
- Ramping up rapidly due to seasonal spikes
- Eliminating reliance on traditional staffing model
Impact Delivered:
- 40%+ staffing (bi-langual) capacity increase within 4-8 weeks through flexible work model
- 150 agent ramp-up (on an average) during peak enrollment demand period
- Cost-effective recruitment and seamless WFH setup