Generative AI for Enterprises | Generative AI Solutions & Services | WNS

Democratizing Gen AI: A Reality Check for Business Transformation

Five key insights from enterprise leaders on navigating the Gen AI revolution

HFS Research, in partnership with WNS, brings you a series of conversations with business leaders to understand their enthusiasm and concerns as they grapple with the arrival of Gen AI.

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GE Vernova

Claus Rose, Senior Executive & EHS SMO Leader, GE Vernova, shares learnings from Gen AI initiatives and underscores why the technology’s rapid evolution is “an opportunity to learn.”

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Northumbrian Water Group

Nigel Watson, CIO, Northumbrian Water Group, highlights enterprise readiness “must-haves” for the successful adoption of Gen AI and exciting use cases leveraging the groundbreaking technology.

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Wolters Kluwer

Sandeep Sacheti, EVP - Customer Information Management & Operational Excellence, Wolters Kluwer, shares how Gen AI is “elevating the game completely” for them by allowing their customers to extract more value from existing products. He underscores the importance of replacing deep expertise in programming with deep expertise in maximizing the performance of language models for long-term value creation.

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GlaxoSmithKline

Fausto Artico, Global Head - Innovation and Data Science, GlaxoSmithKline, talks about the high level of commitment within GSK to exploring the potential of Gen AI. He also highlights the shift from theoretical discussions to practical applications and real-world integration of Gen AI as the technology matures to unlock tangible business value.

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Takeda Business Solutions

Peter Galik, Head - Innovation, Analytics and Automation, Takeda Business Solutions, shares how the company has transitioned to a phase of exploration and identifying practical use cases for AI. He underlines the importance of ensuring that the adoption of Gen AI aligns with the company's values and benefits its employees.

 

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Beware Gen AI complacency. It’s time to democratize Gen AI.

As we move into 2024, businesses across the board are on the brink of widely adopting Generative AI (Gen AI). As Gen AI matures, the spotlight is shifting from its initial emphasis on efficiency and productivity to a focus on achieving profitable growth and unlocking new value.

To understand this shift and gain insights into the sentiments and concerns of business leaders, HFS Research, in collaboration with WNS, conducted interviews with 15 executive leaders spanning seven industries. These interviews offer valuable perspectives on how Gen AI is reshaping the business landscape and the strategic considerations organizations confront as they adopt this technology.

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Beware Gen AI complacency. It’s time to democratize Gen AI.

As we move into 2024, businesses across the board are on the brink of widely adopting Generative AI (Gen AI). As Gen AI matures, the spotlight is shifting from its initial emphasis on efficiency and productivity to a focus on achieving profitable growth and unlocking new value.

To understand this shift and gain insights into the sentiments and concerns of business leaders, HFS Research, in collaboration with WNS, conducted interviews with 15 executive leaders spanning seven industries. These interviews offer valuable perspectives on how Gen AI is reshaping the business landscape and the strategic considerations organizations confront as they adopt this technology.

DOWNLOAD REPORT

Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation

There’s a surge in interest and investments in Generative AI (Gen AI) for business transformation across industries. Gen AI’s transformative impact extends to Customer Experience Management (CXM). While Gen AI presents transformative potential for CXM, companies must overcome challenges to harness its benefits fully.

To gauge enterprise readiness to implement Gen AI within CXM operations, Everest Group surveyed CXM, digital transformation, and innovation leaders from 200 companies across North America, the UK and Europe, and Asia Pacific. WNS has sponsored the report created using the findings of this survey.

Download the report to discover:

  • Current enterprise understanding and perceived potential of various Gen AI applications
  • Key drivers of Gen AI adoption and areas for deployment
  • An implementation roadmap for Gen AI solutions in CXM
  • Enterprise readiness to adopt Gen AI solutions for CXM operations
  • Enterprise awareness, perceived potential, and preparedness within specific industries
DOWNLOAD REPORT

Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation

There’s a surge in interest and investments in Generative AI (Gen AI) for business transformation across industries. Gen AI’s transformative impact extends to Customer Experience Management (CXM). While Gen AI presents transformative potential for CXM, companies must overcome challenges to harness its benefits fully.

To gauge enterprise readiness to implement Gen AI within CXM operations, Everest Group surveyed CXM, digital transformation, and innovation leaders from 200 companies across North America, the UK and Europe, and Asia Pacific. WNS has sponsored the report created using the findings of this survey.

Download the report to discover:

  • Current enterprise understanding and perceived potential of various Gen AI applications
  • Key drivers of Gen AI adoption and areas for deployment
  • An implementation roadmap for Gen AI solutions in CXM
  • Enterprise readiness to adopt Gen AI solutions for CXM operations
  • Enterprise awareness, perceived potential, and preparedness within specific industries
DOWNLOAD REPORT

In The News

In The News

Custom Models in Action

Tapping into Unlimited Possibilities

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Medical Summarization

ML models powered by WNS SKENSE integrate with Gen AI and enable healthcare companies to quickly go over medical history and lab results to accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.

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Subrogation

An advanced NLP model that is ingested with insurance domain knowledge pinpoints subrogation opportunities and total loss cases with unrivalled accuracy; and Generative AI-powered recommendations offer optimal next-best actions.

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Knowledge Assistant

A next-generation knowledge engine addressing the complexities of the travel domain pairs up with Gen AI to provide instant and tailored responses to customer queries with improved accuracy and efficiency, thus enhancing customer experience.

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Adverse Media Screening

Enhance Customer Due Diligence with a cutting-edge Generative AI powered solution that meticulously scrapes online platforms for credible, customer-relevant news and updates, measures their potential adverse impact, and generates concise, contextualized reports for financial crime and compliance analysis.

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Gen AI Response Interface (GARI)

Experience banking like never before with WNS Gen AI Response Interface (GARI), an AI-powered super assistant. GARI transforms complex banking interactions into simple customer-centric solutions leading to superior omnichannel experiences.

 

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Differentiators

WNS-Triange-ai

WNS Triange’s Consulting Framework

WNS Triange (Data, Analytics and AI Practice of WNS) enables organizations to build a robust AI foundation by offering guidance on use cases, strategic planning and best practices for leveraging LLM

Capability-Contextualize-ai

Capability to Contextualize LLM

Contextualizing LLM by integrating them with industry-specific AI / ML models, deploying them in client environments, and leveraging our deep domain knowledge to design efficient prompts for extracting high-quality outputs while being cost-efficient

WNS-Proprietary-ai

WNS Triange’s Proprietary AI / ML Models

Proprietary, industry-specific pre-built AI / ML models ready-for-use with Gen AI

Application-Development-ai

Application Development Capability

Expertise in building analytics applications to operationalize and scale up the models which are tailored for business use cases

WNS-Triange-Gen-ai

WNS Triange’s Gen AI-powered AI / ML Platforms

Plug-and-play industry and function-specific platforms for clients to customize and achieve speed-to-value from their Gen AI journeys

Data-Security-ai

Data Security and Compliance

Built-in safeguards including explainability, data privacy and security for regulatory compliance, bias mitigation and ethical use of AI

Byte-Size Perspectives: Executive Insights on Generative AI

Keshav Murugesh red-play-btn
Keshav Murugesh

Group CEO

Sanjay Jain red-play-btn
Sanjay Jain

Chief Business Transformation
Officer

Akhilesh Ayer red-play-btn
Akhilesh Ayer

Head, WNS Triange

Adrian McKnight red-play-btn
Adrian McKnight

Chief Digital Officer

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