Key Points
Gen AI marks the dawn of enterprise-wide adoption, democratizing access to AI and flattening decision-making structures for its implementation. The pressure on enterprise leaders to adopt Gen AI is mounting from all sides, including heightened customer expectations.
HFS Research, in partnership with WNS, brings you Enterprise Voices on Gen AI: A series of conversations with business leaders to understand their enthusiasm and concerns as they grapple with the arrival of Gen AI.
Sandeep Sacheti, EVP - Customer Information Management & Operational Excellence, Wolters Kluwer, shares how Gen AI is “elevating the game completely” for them by allowing their customers to extract more value from existing products. He underscores the importance of replacing deep expertise in programming with deep expertise in maximizing the performance of language models for long-term value creation.