In the 2023 ISG Provider Lens™ for Finance and Accounting Outsourcing (FAO) Services, WNS is recognized as a ‘Leader’ in all the four quadrants - Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R) and Financial Planning and Analysis (FP&A).
Striding the entire span of the Source-to-Procure (S2P) value chain, WNS’ FAO offerings are a comprehensive blend of proprietary solutions and platforms powered by deep industry expertise and strong capabilities in advanced analytics, generative AI, digital and hyper-automation. ISG’s ranking is a strong endorsement of WNS’ comprehensive product and service offering, innovative strength, strong market presence and established competitive position.
In the P2P quadrant, WNS’ recent acquisitions – Vuram, The Smart Cube and OptiBuy – have strengthened its offerings across the entire Source-to-Procure (S2P) value chain. ISG recognizes WNS’ unique array of solutions across three vertical areas - category management, source-to-procure and invoice-to-pay service - complemented by the Financial Intelligence in-a-Box (FIAB) suite, ensuring clients have access to comprehensive services and expertise.
WNS’ industry-specific O2C solution, Quote-to-Sustain, has been an industry game-changer, seamlessly integrating upstream and downstream processes to create an end-to-end revenue cycle supported by hyperautomation. These solutions deliver positive outcomes in airline revenue recovery, claims processing for insurance, order management for manufacturing, retail and CPG, and more. WNS’ suite of proprietary solutions, including CollecTRAC, a plug-and-play solution that leverages AI to improve aging debt, reduce TAT on customer disputes and respond to customer queries, have been highlighted as strengths.
Its co-creation labs that have become hubs for collaborative idea generation with clients around customer challenges, creation of solutions that the industry needs and experiments with strategic partners have also enabled the company to consolidate its position.