Key Highlights

• Yorkshire Building Society sought an intelligent solution to support the consolidation of individual savings accounts while maintaining the experience for its customers and branch workers.
• Recognized as a Standout Case Study by ISG, this narrative details how the financial services provider collaborated with WNS to harness automation and scale it to navigate peak volume periods.
• Underscoring the transformative power of automation, ISG highlights how straight-through processing frees human resources for strategic tasks and improves customer experience.