Energy & Utilities
20+Years of Utilities Heritage
5000+Utilities Experts
~50%Improved Collection Rate
100%Regulatory Compliance
Strong domain expertise Over 20 years of experience and 5,000 E&U specialists
Right-sized partner of choice A flexible, scalable, agile, global virtual captive and a true ‘extension of your enterprise’
Process transformation levers Industry best practices, tools, workflows and an outcome-driven approach to help you adopt the right Target Operating Model
Operational excellence Operational transparency, 100% SLA compliance, year-on-year efficiency gain, seeding for a faster learning curve and flex-staffing to handle volume variability
Tailored solutions Solutions and services curated to address your immediate and future needs
Collections expertise Data analytics and innovative solutions to increase collections
A solution that re-invents the traditional M2C process, driving integration and optimization.
A unique solution for the evolving utility customer to create a holistic digital CX.
An intelligent voice and video AI solution for exceptional customer interactions
Senior Vice President, Growth Leader for Energy & Utilities, Europe
Vice President, Client Services and Growth Leader For Energy & Utilities, North America and Australia
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Business Unit Head, Energy & Utilities
Chris is the Business Unit Head for Energy & Utilities vertical at WNS. Having begun his career as an Electrical Engineer, he has over two decades of experience across multiple areas in the Utility sector, including network planning and operations, waste to energy PFI projects and customer service operations. Prior to WNS, Chris worked for Scottish Power, United Utilities, Vertex, and Mphasis, and was instrumental in developing the first multi-utility installation in the UK.
Leading Energy Provider Leverages Analytics CoE to Improve Customer Experience
Global Energy Provider Transforms Debt Collection, Reduces Costs by 60%
Global E&U Company Improves NPS amidst COVID-19 with Digital Communication Platforms
Predictive Analytics Helps Utility Boost Debt Collection by 50%
WNS Recognized as a ‘Leader’ in multiple Utilities Services and Solutions Quadrants by ISG in Q2 FY 2022
‘Leader’ in NelsonHall’s NEAT for overall Customer Experience in Energy & Utilities in 2019
Stevie Awards - Customer Service Team of the Year (Energy & Utilities) in 2019
Stevie Awards - Back-office Customer Service Team of the Year (Energy & Utilities) in 2019
A “Leader” in NelsonHall’s NEAT for Customer Experience Services in Energy and Utilities in 2019
A “Winner’s Circle” player in HFS Research’s Industry Blueprint: Utility Operations 2018
"WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market."
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