When: March 9, 2023 | 10:00 a.m. – 11:00 a.m. EST
For businesses to thrive in 2023 they will need to anticipate customers' needs and deliver hyper-personalized, seamless, and immersive customer experiences. Such experiences are the future of CX but knowing where to start in the CX transformation journey can be a daunting task.
Through data analytics it is possible to uncover intelligent insights to understand customer behavior. But quality data alone is not enough – digital tools and industry expertise are also required. When capabilities in these three areas are maximized and harmonized, a truly re-imagined CX strategy is possible.
Join this webinar to hear how to develop personalized, frictionless customer experiences through the combination of data, digital and domain with WNS.
The discussion will cover:
- Crafting a data-driven strategy for actionable business intelligence
- Offering a seamless, personalized and effortless customer experience with agile and scalable solutions across channels
- The necessity of in-depth industry knowledge – a crucial factor to drive differentiated and immersive experience
Speakers
- Karandeep Ahluwalia, Corporate SVP, Capability & Strategy, WNS/li>
- Vishesh Gangal, Consultant Leader, Analytics Solutions for WNS Triange
We look forward to seeing you!