WNS is positioned as a ‘Leader’ in the Everest Group Digital Platform and Augmentation (DPAS) in Insurance BPS PEAK Matrix® Assessment 2022. The report highlights WNS’ strengths in three key areas – industry expertise, analytics prowess and automation capabilities.

WNS continues to develop its insurance industry expertise through targeted CoEs in areas such as actuarial, analytics and underwriting; a robust partnership ecosystem comprising core platform providers and InsurTechs; and partnerships with leading tech companies to develop broader data engineering and AI capabilities.

The higher adoption of analytics for WNS’ DPAS client portfolio is a testament to the company's analytics investment, the report notes. WNS is increasingly leveraging its analytics capabilities to drive new sales and claims management for clients across industries and geographies.

To build a well-rounded DPAS suite, WNS continues to scale its automation practice with a particular focus on building hyper-automation capabilities using low-code / no-code platform. Further, the company has been investing in its intelligent automation offerings with a sharp focus on intelligent document processing.

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