IDC research shows 30 percent of CFOs believe their digital strategy is not fully optimized and their focus is to further integrate managed digital "microservices" across supply chains and ecosystems that support more strategic regions. The analyst firm also highlights that “outsourcing continues to shift away from pure labor arbitrage models to providing value beyond cost savings. Value today derives from service providers putting skin in the game with flexible commercial constructs, empowering co-ideation with clients and committing to business outcomes.”

Three WNS case studies have been featured in the latest IDC PeerScape that outlines key advice for IT and LOB decision makers who are considering outsourcing business process services. The PeerScape focuses on four specific areas, the challenges faced by businesses in those areas and use cases around high-impact outcomes delivered by strategic partners.

WNS’ case studies have been referenced in these areas:

• Capitalize on Specialized Industry and Process Expertise

  • A financial services provider redefines contact deflection strategy by leveraging deep industry expertise

  • A North American airline improves revenue recovery through specialized expertise and industry-specific solutions

• Standardize Global Operating Models to Streamline Operations

  • A consumer products / music conglomerate transforms CFO office by standardizing global business into GBS